What I Learned - “It's been life changing in terms of the content has definitely influenced the way that I think. It hasn't told me that I needed to change the way that I think, but the time that you get to reflect on the toolkit, the sessions and your own situation, really does shift your mindset. I understand that if there is a situation where something isn't working out the best way possible, there are things that you can explore to better that situation and tools and support out there for you. In terms of my career, it's really helped me figure out what I want and how to get it from those around me. Even if that's related to a task, and I need something from a partner, the programme has allowed me to upward manage. It's definitely changed the approach I take when I'm reaching out to partners, for example. If I need something from them, I'm much clearer about what I need, so they're able to action that very quickly without having to put an extensive amount of thought into it, because they're really busy.”

The Impact - Before the Programme - You’re on your own and you're facing difficult interactions, not because people are bad, it’s just because people are really busy. Although some of them are really bad! You’re working with lots of people and no one cares about the work that someone else has given you. And there's this general vibe that you're so lucky and so privileged to be here, you should be grateful to have the job. So you just have to suck it up and not set any boundaries. You're overworked, you haven't slept in days, and then someone's being rude to you. It's difficult. For some people, there’s also a sense of imposter syndrome.”